Designing with Ethnography: Making Work Visible

نویسندگان

  • John A. Hughes
  • Ian Sommerville
  • Richard Bentley
  • Dave W. Randall
چکیده

One of the main challenges that has come to face system designers in the last decade had been to accomplish an adequate characterisation of the social properties of the work settings into which systems have to fit. Grudin (1990:261) describes this as an "outward movement of the computer's interface to its external environment, from hardware to software to increasingly higher-level cognitive capabilities and finally to social processes". This is particularly apparent in the development of groupware and, potentially, thoroughly CSCW systems. While applications to support cooperating individuals and groups have met all the usual problems of interface design they also have to face up to the additional problems of designing systems which, to quote Grudin (1990) once again, "incorporate organisational and social knowledge".

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عنوان ژورنال:
  • Interacting with Computers

دوره 5  شماره 

صفحات  -

تاریخ انتشار 1993